Brilliant photography helps craft your narrative and sets the right tone for your store.
One of the first conversations we have with potential clients is “Do you have a quality photographer ready to go?”.
Photography makes or breaks your customer’s site experience and in turn directly affects your online sales conversion.
Customers don’t want to browse through a ho-hum site – they want to experience it.
In many cases, a customer’s first interaction with your brand will be with your site, and in a world where first impressions last, you’ve got to impress them first up.
Amateur photography rarely does your brand justice and this is why we strongly recommend commissioning a professional who truly understands your brand and can portray your unique story.
There are 2 distinct disciplines of ecommerce photography…
1. Brand & Lifestyle Photography
In my opinion, this is the most important photography to execute to attract the right customers and keep them engaged on your site.
Customers need to aspire to be part of your brand’s tribe by falling in love with your strong, targeted brand aesthetic; otherwise they’re shopping elsewhere.
Customers also need to see your product as a true reflection of their values or who they want to be. You need to help customers picture themselves using your product and if done well, this will reduce or completely remove any price objections.
The best online brands use expert storytelling techniques and pull back the curtains to showcase: who they are, how they make their products and why they are in business.
2. Product Photography
Simply put, this is how your product is displayed on the ‘shopping pages’, namely product category and individual product pages.
It’s a no-brainer to use clear, high quality images shot on a white (or consistent) background, removing all distractions and allowing your customer to focus on the product and make a buying decision.
The best online store examples we see show a single product from as many as 5-7 different angles, removing almost all customer product questions.
At a minimum, we recommend you include Front On, Behind, Side On, On Model/In situ and close up.
A real life example of great photography making the sale…
This was my recent experience whilst shopping for a basic white t-shirt on 2 different sites. It bodes as a cautionary tale for online retailers and one you’ve most likely experienced (or similar) yourself… For the record, I had my credit card out and was ready to buy.
My thoughts on Site A:
“When I landed on the site I really liked the lifestyle imagery of the brand and I could picture myself in one of their highly desirable scenarios, that being on a beach relaxing with friends. The white t-shirt on the model in the lifestyle shot looked great for my athletic/nuggetty build, and the close up images showed the detail and quality of the stitching. I could definitely see myself wearing that shirt.”
My thoughts on Site B:
“When I landed on the site I felt underwhelmed as the site lacked any real lifestyle or aspirational photography. I had to conjure up a scenario of myself wearing it in my mind. Yes, the shirt looks great by itself but what would it look like on my type of build? Would it be too long, tight or baggy? The site also didn’t provide any close up photos so I’m not sure what the stitching quality is like. ”
Result: As you could assume, I chose to buy from Site A.
They made it easy for me to picture myself in the t-shirt, being part of their tribe and didn’t leave me with any hanging product questions.
In the future, I’m going to purchase from Site A again for other items of clothing because they made me feel comfortable and understood my online purchasing needs.
Many online retailers without even realising don’t paint the full picture for their customers and lose sales.
A photographer worth their salt will typically specialise in either branding/lifestyle imagery or product photography as they are both unique disciplines.
It’s important to ask your photographer which they specialise in and see examples of their work in that discipline before commissioning a shoot. It’s rare that one photographer is excellent at both.
Remember, online shopping removes your customer’s ability to touch and feel your product before purchasing, they don’t know your product’s quality or brand story like you do.
Using brilliant photography to tell your brand’s story and showcase product quality will boost your site’s sales and help your loyal customers share your brand with their friends.